The BBB conducted a study a few years ago and found something really interesting. Out of the 10.7 Million BBB complaints, 80% were the result of homeowners choosing the cheapest bid on their home improvement projects. They found contractors no longer in business when a warranty related issue needed addressed, contractors failing to honor warranties, improper installation, taking down payments, damaging personal property, etc. They typically focus on quantity and not quality, which justifies them selling the job cheap.
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